Topics covered by this session
Jeanne is giving away the following
10 Lucky Attendees will win a copy of Jeanne's book: Chief Customer Office 2.0.
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About this session
Just how do you go about building a customer-centric company?
How do you earn the right to growth, by improving customers’ lives?
In this keynote, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation.
Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will navigate us on how to embed these competencies to get into action quickly with a united leadership team.
And will show how embedding them will shift your business intent to earning the right to growth by improving customers’ lives.
She will also share some of the over 40 interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.
Accelerate Your Path to Admirable Growth.
Jeanne Bliss pioneered the role of the Chief Customer Officer and is an architect of the customer experience movement. Since 1983, she’s been a five-time Chief Customer Officer, coached 15,000 global executives on how to earn admirable growth by improving lives, delivered 1,500 keynotes, written four international best-selling books on Customer Experience, and cofounded the Customer Experience Professional’s Association.
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