Just how do you go about building a customer-centric company?
How do you earn the right to growth, by improving customers’ lives?
In this keynote, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation.
Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will navigate us on how to embed these competencies to get into action quickly with a united leadership team.
And will show how embedding them will shift your business intent to earning the right to growth by improving customers’ lives.
She will also share some of the over 40 interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.