State of the Ecommerce Customer Service Industry

A session by Derric Haynie
Head of Marketing, Gorgias

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About this session

After surveying over 130 Ecommerce companies, we've collected some valuable feedback for you. Learn the problems and trends of your fellow Ecommerce stores, to better help you navigate your 2019.

Derric Haynie

Gorgias is a helpdesk for Ecommerce stores that allows their customer service teams to manage all of their support in one place. Brands like Logan Paul, Thrive Causemetics and Rothys use Gorgias to reduce ticket first response time and increase efficiency of their support team.

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