Learn from Mike's immense experience in managing and scaling Ecommerce teams.
Uncover the struggle and journey of Timbuk2 as it relates to Customer Experience.
When did things go wrong?
When did they discover and build loyalty and virality into their product and brand?
How do they continue to build and strengthen the relationship with their customers to achieve what they have to day?
Learn all the pitfalls and perils, strides and successes.
This interview-style discussion will be hosted by Gorgias CEO, Romain Lapeyre.