Top Three Customer Experience Trends for Ecommerce in 2019

A session by Aaron Orendorff
Editor-In-Chief, Shopify Plus

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Topics covered by this session

About this session

In this session, Aaron will review three trends reshaping the industry and what your store can do to align with your customer expectations.

  1. Content
  2. Conversion
  3. Conversational

“The only way to maintain direct and intimate connections with customers — which is the new normal for DTC brands — is through original content, conversions that bake easy and AOV in the product-page-to-checkout path, and conversational commerce (e.g., chat, Messenger, and SMS) from support to shipping.”

Good news, each of these topics will be deep dived by speakers in later sessions.

Aaron Orendorff

The best enterprise Ecommerce platform for high-growth businesses. See why companies making $1M-$500M are growing an average of 126% YoY on Shopify Plus— 690% above the Ecommerce industry average. Grow bigger, faster.

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