Using AI to Enhance Customer Support

A session by Vincent Phamvan
Head of Growth , Simplr

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About this session

Artificial intelligence is still in its early adolescence. It can, however, make humans better, more efficient, and even more empathetic in their day-to-day interactions.

How? Through: - Generate more consistent, scalable scripting and messaging for customer service representatives - Chatbots for tier 1 inquiries that can automatically forward to a human - Automated, personalized pre-sales support prompts on an e-commerce site

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Vincent Phamvan

Simplr provides affordable, AI-backed, 24/7, on-demand customer support for your business, by using our technology and our team of US-based Simplr Specialists.

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